• The Cube Wodonga
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  • Hyphen Library Gallery
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    Terms and conditions for ticket holders
     

    The following conditions are for purchasing tickets and attendance at an event (some rules may differ for performances under a venue hire contract, these will be conveyed at box office or online).

    • Only patrons holding The Cube Wodonga tickets will be admitted to the performance/ event.
    • The Cube Wodonga is the only authorised seller of tickets for performances and events being held at the venue. Please be aware that The Cube Wodonga will not honour tickets purchased via unauthorised re-sellers and if you attend an event with a ticket purchased via an unauthorised re-seller you may be refused entry to the event.  
    • All ticket prices for performances, events or products are stated in Australian dollars and include GST. In addition to the face value of a ticket other fees may apply.
    • Refunds will be at the discretion of management from The Cube Wodonga. If a refund is approved, a refund fee will apply. There needs to be at least 48 hours’ notice prior to the performance. Tickets sold on behalf of venue hire contractors are subject to the conditions applicable to that company.
    • Exchanges will be at the discretion of management from The Cube Wodonga. If an exchange is approved the value of the ticket can be exchanged to a Gift Certificate or to another performance (if available) for an exhange fee, providing notification is received at least 48 hours prior to event.
    • Refunds and exchanges will not be processed at the box office at peak selling times.
    • Any assistance required (for example, hearing loop, walking frame or wheelchair access) needs to be communicated to box office staff when you book your tickets to ensure that there is the appropriate seats available and staff to assist. Failure to notify venue staff in advance means that The Cube Wodonga cannot guarantee those requirements being met.
    • It is The Cube Wodonga’s policy that children aged under two years may sit on an adult’s lap during a performance free of charge. If the child is two years or older, a ticket must be purchased for admission and a seat allocated. Please note, external hirers of the Venue may alter the age requirement for ticket purchase, which will be listed on their ticket information listing.
    • This venue is Companion Card affiliated – one complimentary companion ticket will be issued to the cardholder for the companion upon presentation of their card. These terms and conditions apply to every performance on sale at this venue, including all events covered by venue hire contract.
    • The Cube Wodonga sells tickets in line with the Live Performance Australia Code of Practice, and will not on-sell or release any personal information to a third party without prior approval. Customer contact information will not be provided to external presenters unless the customer opts in during the ticket purchasing process. The Venue is committed to protecting the privacy of its customers as outlined in the Privacy Policy 2016 and customer information is secured in line with the Privacy and Data Protection Act 2014.
    • When purchasing online, by clicking the ‘Finalise Order’ button, you are agreeing to the said terms and conditions for ticket holders. All orders are subject to credit card approval and billing address verification.
    • Baby capsules, prams and similar items are not permitted to stay in the theatre during performances as they present an evacuation hazard.
    • Hot food purchased from outside the venue is not permitted in the auditorium. TERMS AND CONDITIONS FOR TICKETHOLDERS The Cube Wodonga
    • Parents or guardians attending the theatre with young children are asked to leave the auditorium should their child become disruptive to the performers or to the audience’s enjoyment of the performance. The front of house staff will assist you to safely exit and re-enter.
    • Parents and guardians attending the theatre with young children are kindly asked to exit the auditorium if their child becomes disruptive to the performers or the enjoyment of other audience members. Front of house staff will be available to assist with a safe exit and re-entry.
    • Please be respectful and courteous to all, including staff. Offensive or inappropriate behaviour will not be tolerated. Patrons are expected to conduct themselves in a manner that does not compromise the safety or enjoyment of others
    • The use of mobile phones, photographic or video equipment, or any other electronic devices is not permitted in the auditorium, unless advised otherwise.
    • The Cube Wodonga is a licensed venue and strictly no BYO alcohol is allowed. Proof of identification must be provided when attending any licensed event at The Cube Wodonga.
    • All children under the age of 18 must be accompanied by a parent or guardian at licensed events categorised as ‘All ages’.
    • The Cube Wodonga is a facility free of smoking, vaping, drugs, pets, bicycles and scooters. The use or presence of these items and behaviours is strictly prohibited within the venue.
    • Bicycles and scooters can be parked and secured in the racks provided outside of the venue.
    • Special assistance dogs are welcome inside the venue.
    • Guests are kindly asked to look after their personal belongings, as The Cube Wodonga cannot be held responsible for any loss or theft.
    • The venue is monitored by CCTV for security purposes.
    • The Cube Wodonga reserves the right at all times to request any patron, irrespective of age, who breaches any of these requirements to leave the premises.
    • The Cube Wodonga assumes no responsibility for any error, omission, interruption, deletion, defect, delay in transmission or line failure and reserves the right to add, withdraw or substitute artists and to vary the program should the need arise.
    • The Cube Wodonga reserves the right to vary, substitute or withdraw advertised programs, artists, venues and seating arrangements as necessary.
    • The Cube Wodonga reserves the right to refuse admission to a ticket holder who arrives late to a venue. The ticket holder may not be allocated to their designated seat or area, until there is a convenient break in the program, if any, or at interval.
    • Patrons who disrupt a performance, who are in use or possession of a prohibited object, or fail to produce concession ID as appropriate may be asked to leave the venue without refund of ticket purchase.
    • If other conditions apply, they are displayed either in the box office or on the website.
    • Purchasing a Mob Tix indirectly indicates a purchasers, or other attendees, race or ethnic origin. This is considered sensitive information under the Privacy and The Cube Wodonga Data Protection Act 2014. The Cube Wodonga collects your personal and sensitive information for the purpose of providing you with reduced price services in connection with booking and attending our performances. By accessing these services, sensitive information about you or another individual could indirectly be disclosed. The Cube Wodonga does not ask you to provide details or confirm your race or ethnic origin, however this is implied when accessing a Mob Tix ticket, and therefore this could be classified as sensitive information
    • As part of the ticket purchase process, The Cube Wodonga holds the option to contact ticket holders via email following the conclusion of a performance or event for the purpose of seeking feedback. This email will contain a link to a voluntary survey aimed at gathering feedback about your experience. Participation in the survey is entirely optional. Your insights will help us enhance future events and ensure a better experience for all attendees.

    Exchanges and refunds due to Infectious Disease

    Refunds or exchanges will only be approved if venue is advised up to two hours prior to event start and one of the following applies:

    • The Cube Wodonga offers a full refund or exchange to any ticket purchaser who, since their ticket purchase, has developed any of the recognised symptoms of an infectious disease.
    • The Cube Wodonga offers a full refund or exchange to any ticket purchaser who, since their ticket purchase, has come into contact with anyone displaying symptoms of or having a confirmed case of an infectious disease
    • The Cube Wodonga offers a full refund or exchange for any tickets to shows cancelled due to infectious disease related instances