Planning your visit

We are very excited to be welcoming you back to the venue, you may notice some changes to how we operate and whilst we are focused on the health and safety of all our patrons, staff and artists, we are still committed to offering you the highest level of customer service, and ensuring you have a great experience. 

In order to protect everyone's health and well-being, please note the following.

All bookings can be made via our box office on (02) 6022 9311, in person or online 

  • QR Check in via the Victorian Government app is required upon entry for all patrons and visitors – the venue can assist you to check in, if you do not have a smart device. We recommend you download the app before arrival – https://service.vic.gov.au/check-in/
  • The wearing of face masks is recommended in the theatre, especially where physically distancing is not possible
  • Hand sanitiser is available at stations throughout the venue and at each entry point
  • Capacity signage throughout venue to encourage physical distancing
  • Physical distancing markers at queuing areas at the Bar and Box Office
  • We have temporarily changed the ticketing terms and conditions, to allow refunds for any patron experiencing Covid symptoms before a performance.
  • Disinfection of seating bank and touch-points in foyer and bathrooms before and during each performance or event
  • Staff monitoring traffic flow and distancing
  • Contactless payment is available and recommended at the bar and box office.

There are also a few changes when buying your tickets, these include:

  • We have temporarily changed the ticketing terms and conditions, to allow refunds for any patron experiencing Covid symptoms at time of performance.
  • Seating allocations may change to best suit social distancing as required-we will try to contact to advise if this affects your allocated seats.

If you need any assistance or have any questions or concerns please contact us.

We look forward to seeing you in the foyer!

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